Promo Code Issues
If you are using a promocode that your received via email, social media or D-Tix please see the following trouble shooting steps.
- For all email or social media advertised promo codes you cav verify the promotion is still running by visiting the Promotions link under the FAQs drop down function in the website menu.
- For OSU D-Tix the pandemic has forced us to change our reservation system which prevents more than one Dtix from being used. NO WORRIES. Here is the process
- Choose one Dtix and make a reservation for one person in your group to lock in the time slot for you
- Fill out the form below with how many other people will be with you and enter any additional Dtix Codes. You will get a new confirmation email once we have added the rest of your party.
Groupon Voucher Issues
- Please understand that usually a voucher is not working is because the purchaser missed important information prior to the purchase of the voucher. Each deal has limitations which are explained further down on the deal page. The voucher deal limitations are below.
- For The Lockology Escape Rooms Deal on Groupon the Crime Scene Investigator room is valid. This is explained on the main deal page before check out on the Groupon Website in the "What you'll Get Section". You should always check this section of any voucher Groupon offers as this is where Groupon places the limitations.
- For the Excape Columbus Escape Rooms Deal (Now Lockology Powell) is vallid for only specific rooms mentioned in the title of the voucher you purchase
- Excalibur or Edison's Secret Lab for 2
- Excalibur or Edison's Secret Lab for 4
- Excalibur or Edison's Secret Lab for 6
- Private Room Escape Excalibur for up to 10
- Private Room-Escape The Pharaoh’s Tomb Game for Up to 12
- Please not not be upset if you missed this. Groupon writes the deal page, not us. We had no say in where Groupon placed the limitations of the deal.