Frequently Asked Questions & Policies
Lockology Escape Rooms
These FAQs apply to the following Rooms - Crime Scene Investigator - Haunted Prison - Mayan Temple of Knowledge
All othere themes are at the eXcape Columbus location in Powell, Ohio
Lockology Escape Rooms is an escape room entertainment venue. In the experience you will be locked inside for a designated amount of time while you and your team try to figure out how to solve the room. The room contain clues, trap doors, locks, safes and hidden items. Anything that’s not glued or bolted down can be moved and may be an integral piece in your ability to solve this game.
In the case of winter weather we will close when levels reach a level 2 snow emergency for the county our locations are in. Other reasons we may close down for are tornado warnings, power outages, or building updates. In the event you have a reservation during a time we will have to close down unexpectedly we will email and call the name on the reservation as soon as we are aware we will be shutting down.
Yes. We do require advanced reservations. All time slots will close out 3 hours prior to an even if no one else has reserved a spot. Reservations with groups, but that have remaining spots will close out 1 hour prior to the event start time.
You may reschedule your reservation once without any fee 48 hours prior to the start time of your current reservation. 48 hours or less in relation to your current start time there will be $15 per person fee to reschedule. If you purchased reservation insurance this fee will be waived once. All requests to reschedule your event must be processed through the form below
Click this HERE to request a reschedule of your event
Any Crime Scene Investigator room that is using a Groupon Voucher to reserve the room will require a minimum quantity of 4 guests. You may reserve with only two people, but you reservation will not be confirmed until more people have reserved the room. If more people have not reserved the room you will be notified 3 hours prior to the start of the event that it has been canceled. You may then email us to reschedule.
We do need to verify the Photo ID and Credit card of the person who made the reservation. If you can not be there and this is a gift, please purchase a gift certificate.
Nothing, unless you are the one who made the purchase. We do need to verify the purchaser's photo ID and Credit Card.
- Please keep in mind our puzzles were designed for the adult player, some items may be too difficult or not appropriate for younger children.
- For more kid friendly environments please check out the rooms at our Powell location called eXcape Columbus https://excapecolumbusescaperooms.com.
- No Babies or children who require a stroller will be permitted in the rooms for safety reasons.
- No one under 7 years of age will be permitted in a room.
- We do not have an age restriction, but recommend any participants 12 and under be in a privately reserved room as we are not responsible for the behaviors of others.
- Our location is not appropriate for large group of kids under 12 years of age.
- Adults are required to be in the room for participants 15 years of age or younger.
- All participant require a waiver, however all participants under 18 years of age will require a waiver signed by a legal guardian.
Currently all our rooms have a maximum capacity of 8 people. This capacity would also include any adult supervision in the room with and minors.
Absolutely not. Both for safety and integrity of the game we cannot and will not exceed maximum capacity.
Yes, but it is only valid on the Crime Scene Investigator room.
Why just this one room - Offering Groupon requires us to take a 73% loss on this one room alone. We can't afford to take that much of a hit on our entire business. The Crime Scene Room is designed to be an introductory room for beginners or first time escape room goers. Our other rooms are much higher quality and experience. The other rooms are well worth the price.
We will match the Groupon Price for this room if you email us at email@example.com
No, Lockdown Columbus escape room is an escape game and is very different than a haunted house. You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, and opening things. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.
No! not at all, some our rooms might seem spooky, but that is just appearance. Nothing in our rooms is designed to scare you.
No, unless you reserve the room specifically to be private you may be joined by other people. At checkout you may reserve all 8 spots for the room to ensure no one else books your time slot. If you choose to not reserve the room as private your experience may vary as we are not responsible to the behavior or language use of anyone in the room. We will only interfere in the game if our rules are being violated.
We ask that you arrive at least 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. Do not be late, if you arrive late your tickets will not be refunded or rescheduled.
If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows as we would need to start the event over. Please account for traffic, and map us out beforehand so there are no surprises. If you miss your reservation you will not be rescheduled. You must purchase entry for another event at current regular or promotional price.
If you need to reschedule, you must contact us at least 2 days (48 hours) before your reservation. If you contact us after this period, or if your booking was created within this period, we will not guarantee we will be able to reschedule your booking. Please be aware of this before booking your reservation with us. Any time rescheduled within 48 hours of the reservation time will be charged a $15 fee per person.
We have a strict no cancellation/no refund policy. All sales are final and nonrefundable regardless of whether you show up for your reservation. Please be aware of this before booking your reservation with us. Refund are only provided if we cancel your event due to inclement weather.
In this case management may make rare exceptions, but we strongly advise against it as the games and the rooms were designed according to the set capacity.
The escape game genre started out as a series of point-and-click computer games where players must escape from a locked area by using the environment around him/her. Lockdown Columbus is a live version of this, where you must physically search the environment for items and clues that will help you escape. You are given a set amount of time to try and escape before your fate is sealed.
The room will be locked with a code to exit. We are always on the opposite side of the door and there is always an emergency way to exit in place at all times. Your safety will never be at risk and can exit anytime. However exiting the room early will end the game for all involved.
We currently do not use any actors.
We generally only take bookings through our online booking platform. However, if cash is you’re only option, we can accept full payment in advance in order to secure your ticket time. Please fill out the form on the contact us page.
We do offer team building services, and we’ve had some very large corporations come and benefit from the experience. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for comradery with coworkers, and an insightful observation of your team’s strengths. Contact us for more information.
The only way to get the room privately is to purchase all the tickets available for the experience of your choosing. Otherwise anyone can buy the remaining tickets, which is usually the case. Additional advice is to book it in advance, don’t wait until the last minute. Also there is no discount for buying all the tickets.
Absolutely, we can always book a special time, however the minimum purchase is 1 full room.
In the email containing the gift voucher certificate, there is a link listed under “how to redeem this voucher”, you can click the link provided or simply click here to enter your voucher code and redeem.
Fill out the contact form on the contact us page and we will do what we can to reschedule you at a better time.
Yes we do. Contact us for your gift card needs.
- From time to time we run Promotions. The best place to find these is on our social media sites.
- One promotion code only may be used per person per day. Any customer using multiple promotion codes on the same day will have their event automatically cancelled. All promotional offers may not be combined with any sale pricing or with other offers.