Frequently Asked Questions & Policies
Lockology Escape Rooms
These FAQs apply to the following Rooms - Crime Scene Investigator - Haunted Prison - Mayan Temple of Knowledge
All othere themes are at the eXcape Columbus location in Powell, Ohio
Lockology Escape Rooms is an escape room entertainment venue. In the experience you will be locked inside for a designated amount of time while you and your team try to figure out how to solve the room. The room contain clues, trap doors, locks, safes and hidden items. Anything that’s not glued or bolted down can be moved and may be an integral piece in your ability to solve this game.
The escape game genre started out as a series of point-and-click computer games where players must escape from a locked area by using the environment around him/her. Lockdown Columbus is a live version of this, where you must physically search the environment for items and clues that will help you escape. You are given a set amount of time to try and escape before your fate is sealed.
Yes. We do require advanced reservations. All time slots will close out 3 hours prior to the event if no one else has reserved a spot. Reservations with groups scheduled, but that have remaining spots open, will close 1 hour prior to the event start time.
You may reschedule your reservation once without any fee up to 48 hours prior to the start time of your current reservation. Rescheduling less than 48 hours prior to the start time of your reservation will result in a $15 per-person fee. If you purchased reservation insurance this fee will be waived once.
If guests are late or missed their reservation they will need to purchase a new reservation. Rescheduling is not an option.
All requests to reschedule your event must be processed through the form below.
Click this HERE to request a reschedule of your event
We have a strict no cancellation/no refund policy. All sales are final and nonrefundable regardless of whether you show up for your reservation. Please be aware of this before booking your reservation with us. Refund are only provided if we cancel your event due to our decision to close. If we are forced to close due to factors beyond our control we will allow free reservations hold, but will not issue refunds.
As of 3/1/20 due to COVID-19 concerns we are allowing reservations to be placed on hold and waiving all rescheduling fees. Our no cancellation policy remains in effect.
We ask that you arrive at least 15 minutes prior to your scheduled reservation time in order to fill out paperwork and listen to our tips and safety speech. Do not be late. If you arrive late your tickets will not be refunded or rescheduled.
For public games with mixed groups: If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows as we would need to start the event over. Please account for traffic, and map us out beforehand so there are no surprises. If you miss your reservation you will not be rescheduled. You must purchase entry for another event at current regular or promotional price.
For Private Games: Yes, but we have to maintain our schedule. If you arrive late we may have reduce the amount of time in which you have to complete the game. We do do what we can to get you as much time as possible with out disrupting the schedule of games after yours.
Yes! We can add people up to the maximum capacity of the room. Just bring them with you and your game master will update the reservation when you arrive.
You may choose to reserve the room to be private or public. You will be presented with two admission type when placing your reservation.
There are we do keep a minimum age policy
Minimum Age Policy
All Rooms have a minimum age in which we allow in the room. These are:
- Edison's Secret Lab has a minimum age of 14 years old.
- Mayan Temple of Knowledge has a minimum age of 12 years old.
- All other rooms have a minimum age of 7 years old.
- Min Age without an adult in any room is 15
- No Babies, infants, or toddlers are permitted in the escape rooms.
Non-private Room for 2-8 People | $27/Person
Private Room for 2 People | $39/Person
Private Room for 3-4 People | $36/Person
Private Room for 5-6 People | $32/Person
Private Room for 7-8 People | $29/Person
Private Room for 9-10 People | $27/Person
Private Room for 11+ People | $25/Person
We do! Please visit Groupon.com for details.
AVAILABILITY: You should check availability of the room you want prior to purchasing a groupon. If the experience you want is not available neither Groupon, Inc. or us can provide you with a refund for your voucher.
We will match the Groupon Price for this room if you email us prior to making your reservation. Please take a screen shot of the current offer you are requesting to price match. Requests must be made 48 hours in advance of the date you wish to attend. This may not be combined with the use of another voucher or any additional promotion codes
We do offer team building services, and we’ve had some very large corporations come and benefit from the experience. Not only will it be unparalleled with respects to adrenaline-pumping fun, it is also a valuable experience for comradery with coworkers, and offers useful insight into your team’s strengths. Contact us for more information.
No, the room will not actually be locked. Also, we are always on the opposite side of the door and there is always an emergency way to exit in place at all times. Your safety will never be at risk and guests can choose to exit anytime. However exiting the room early will end the game for all involved.
Nothing, unless you are the one who made the purchase. We do need to verify the purchaser's photo ID and Credit Card.
You have 60 minutes to solve the room.
No, Lockology Columbus Escape Rooms is an escape game and is very different than a haunted house. You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, and opening things. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.
No, not at all! Some our rooms might seem spooky, but that is just appearance. Nothing in our rooms is designed to scare you.
We currently do not use any actors.
Management may make rare exceptions to allow a group to go over the maximum capacity of a room. However, we strongly advise against it as the games and the rooms were designed according to the set capacity.
Absolutely, we can always book a special time, however the minimum purchase is 1 full room.
We generally only take bookings through our online booking platform. However, if cash is your only option, we can accept full payment in advance in order to secure your ticket time. Please fill out the form on the 'contact us' page.
We do need to verify the Photo ID and Credit card of the person who made the reservation. If the person who made the reservation cannot be there and this is a gift, please purchase a gift certificate.
In the email containing the gift voucher certificate, there is a link listed under “how to redeem this voucher”.
Yes we do. Gift Certificates (gift cards) can be purchased on the home page of our website.
- From time to time we run Promotions. The best place to find these is on our social media sites.
- ONLY one promotion code or one 3rd party voucher code may be used per person per event day. Any customer using multiple promotion codes or vouchers on the same day will have their event automatically cancelled. No promotional offers may be combined with any sale pricing, or with other offers. The only exception is The OSU D-tix Program.
In the case of winter weather, we will close when levels reach a level 3 snow emergency for the county our locations are in. Other reasons we may close down for are tornado warnings, power outages, or building updates. In the event you have a reservation during a time we will have to close down unexpectedly we will email and call the name on the reservation as soon as we are aware we will be shutting down.